Digital Call Center
Today, organizations are very well aware of the fact that customer service and customer support are essential parts of business success. Contact centers are one of the tools that companies use to provide clients with a support system.
Contact centers play a huge role in facilitating excellent customer service at financial service organizations. By using modern applications, you will provide excellent service to their clients and increase customer satisfaction and loyalty. Providing excellent customer service helps to build customer loyalty
Essential Digital Call Center Features
- Integration with the bank and your housing Systems
- Call Routing and Decision-making AI
- Call Queuing System
- Reporting and Analytics
- Call Recording
- Omni channel Presence
Today, organizations are very well aware of the fact that customer service and customer support are essential parts of business success. Contact centers are one of the tools that companies use to provide clients with a support system.
Contact centers play a huge role in facilitating excellent customer service at financial service organizations. By using modern applications, you will provide excellent service to their clients and increase customer satisfaction and loyalty. Providing excellent customer service helps to build customer loyalty
Essential Digital Call Center Features
- Integration with the bank and your housing Systems
- Call Routing and Decision-making AI
- Call Queuing System
- Reporting and Analytics
- Call Recording
- Omni channel Presence
Basic Features and Services
- Inbound and outbound Call Management
- Call Recording
- Music-On-Hold
- Do Not Disturb
- Call Transfer
- Call Waiting
- Call History / Call Detail Records
- Voice recording
- Call Blocking
- Video conferencing
Bulk SMS
With high throughout and premium service, an SMS broadcast sends large amounts of text messages at one time. With fast delivery rates and quality performance, businesses can send hundreds and thousands of mobile messages with just the click send of a button.
Call Recording
This feature will allow you to record all of the calls that your call center handles. This is a great way to track the progress of a call and ensure that your agents are providing the best possible service.
Contact List
Sorting contacts into groups and lists depending on their preferences and demographics allows you to send them appropriate messages that they have opted-in to. The option to create multiple contact lists also allows the sender to organize contacts by how they relate to a business
CRM Integration
Customer relationship management (CRM) is the combination of practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle.
The goal is to improve customer service relationships and assist in customer retention and drive sales growth.
CRM systems compile customer data across different channels, or points of contact, between the customer and the company, which could include the company’s website, telephone, live chat, direct mail, marketing materials and social networks.
CRM systems can also give customer-facing staff members detailed information on customers’ personal information, purchase history, buying preferences, and concerns.